Clarity PPM | Resolving Issues with Jaspersoft Scheduled Reports

Dear Community Members,

We recently held a well-attended webinar on Jaspersoft 6.2.1, the latest version available for Clarity PPM (CA PPM). And this week we'll continue to carry the Jaspersoft flag, with several Q&As below.

You can also find a list of free training opportunities and upcoming events at the bottom of this post for everything from Meisterplan Portfolio Management (a cool Clarity PPM add on) to free Quick Reference Cards for Clarity PPM as we countdown to CA World . . . and lots more. Check it out by scrolling to the bottom.

And now to our weekly Learn with Rego Q&A!

1. Why am I getting a XOG Error with the command prompt?

2. Why aren't the OBS edit rights working?

3. We're having a problem with our scheduled Jasper reports not sending to email.

4. How do we solve a Jaspersoft Server Issue?

5. Can you help with this Ad Hoc Reporting error?

Please feel free to read our answers below and comment on any alternative answers you've found within the original CA Community conversation here.

We love your input (always).

1.

I'm trying to XOG in a portlet, and while other XOGs are working, like the Object Read and Custom Attribute Updates, it's not working via the command prompt route. See the code being used for the XOG Client portlet here.

Answer

Check your files for this at the top: <?xml version="1.0" encoding="UTF-8"?>

If it exists, remove it, and you should be good to go.

2.

After an upgrade to 14.4, a resource can't edit the Department OBS. I assumed it was a financial editing rights issue, so I granted those rights and even made sure the department and location attributes were available, but he still gets a security error. Any ideas?

Answer

This is a known defect being investigated by CA.

3.

Our CA PPM notifications are sending but scheduled reports are not. App and Report servers are on separate boxes. Is there any documentation on email config/setup for Jasper server directly that we might have missed? We're On Premise.

Answer

Try updating the config file in the reportservice folder, js.quartz.properties as follows:

report.scheduler.mail.sender.host=

report.scheduler.mail.sender.username=

report.scheduler.mail.sender.password=

report.scheduler.mail.sender.from=

report.scheduler.mail.sender.protocol=smtp

report.scheduler.mail.sender.port=25

 4.

I'm getting the dreaded Status 404 Resource is Not Available trying to get into a TEST platform on the Jaspersoft Server. Does anyone have any documentation as to where the logs are, or what to look at first when this is encountered?

Answer

The jasperserver.log or jasperserver.log.1 are located in the $CATALINA_HOME/webapps/reportservice/WEB-INF/logs folder.

Ensure that the Tomcat is up and running, and you can connect to http://<url>:8080 without /reportservice at the end of the address.

5.

I’m seeing a weird error in Jasper, and I can’t get the expression to take. It validates fine, but then throws a generic error. Here’s the expression:

IF("Task Baseline Start" < Today(0) and "Task Status" == 'Not Started', 'Y', IF("Task Baseline Start" == null, 'R', 'G'))

I know if I take the “Today” piece out it works with no error. Should I be using a different function instead of nested IF?

Answer

I’m happy to say this has been solved! Here’s the code that captures “Today” . . .

IF("Baseline Start" == null or "Baseline Finish" == null, 'R', IF(ElapsedDays("Baseline Finish", Today()) < 0 and "Stage" == 'Execute', 'Y', 'G'))

It’s a work around, but it works for what we need. ElapsedDays seems to convert “Today()” to something Ad Hoc likes.

Case closed!

THANK YOU

A special thanks to Jenn Rinella, Ben Rimmasch, Chris Shaffer, Darren Greer, Ramesh Rathnam, and the Rego Team for this Q/A material.

GET CLARITY FOR CA PPM

Rego Training

Rego is releasing 50 Clarity PPM training items from the regoXchange to celebrate the countdown to CA World! This week you can download quick reference cards (QRCs) for Accessing and Launching the Schedulers, Accessing and Updating Project Properties, Accessing Projects and Creating Filters, Adding Resources and Roles, and a Project Management Course. Choose the materials you want here: http://regoconsulting.com/countdown-ca-world/

Go on a Jaspersoft or Portfolio Management Journey with a Rego Guide. Attendance is Free and Limited. See Available Times at the Links Below.

Learn Jaspersoft. 

Learn Portfolio Management. 

Jaspersoft 6.2.1 has new features! Did you miss the live event? It's not too late to find out what's new. View the Jaspersoft 6.2.1 Webinar On Demand. 

JOIN US

PDMA in Atlanta, GA: October 16 - 19, 2016. 

Learn about Metrics that Matter for New Product Development from Rego's Atul Kunkulol. Use Rego's code RC20OFF16 to get 20% off your registration.

Meisterplan Webinar: Oct 26 @ 12:00PM EST.

Presented by IT Design, Citrix, & Rego. Meisterplan is the Clarity PPM portfolio add-on from itdesign for prioritizing, selecting, and governing Portfolios based on strong metrics. See a live demo, and hear how Citrix has used Meisterplan to overcome challenges and streamline work processes. *Seats are Limited to the First 100 Registrants

CampIT in Dallas, TX: Nov 2-3, 2016.  IT PMO & Portfolio Management.

CA World in Las Vegas, NV: Nov 14-18, 2016. Rego Main Booth: 6007 /// regoUniversity Booth: 6002 /// Agile with Icon Booth: 6005.

RegoUniversity 2017 at La Cantera Resort & Spa - San Antonio, TX: April 23-27, 2017. Receive hands-on Clarity PPM Training with hundreds of companies who use the tool daily. Click here for Early Bird Pricing.