---
title: Clarity PPM | Resolving Issues with Jaspersoft Scheduled Reports
description: This week, we answer questions about XOG, Jaspersoft, and scheduled reports for Clarity PPM (CA PPM).
---

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# Clarity PPM | Resolving Issues with Jaspersoft Scheduled Reports

Dear Community Members,

We recently held a well-attended [webinar on Jaspersoft 6.2.1](http://portal.on24.com/view/channel/index.html?showId=1126885&showCode=regoconsulting), the latest version available for Clarity PPM (CA PPM). And this week we'll continue to carry the Jaspersoft flag, with several Q&As below.

You can also find a list of free training opportunities and upcoming events at the bottom of this post for everything from [Meisterplan Portfolio Management](http://attendee.gotowebinar.com/register/4539894883938931714%C2%A0)(a cool Clarity PPM add on) to [free Quick Reference Cards for Clarity PPM as we countdown to CA World](http://regoconsulting.com/countdown-ca-world/) . . . and lots more. Check it out by scrolling to the bottom.

And now to our weekly Learn with Rego Q&A!

1. Why am I getting a XOG Error with the command prompt?

2. Why aren't the OBS edit rights working?

3. We're having a problem with our scheduled Jasper reports not sending to email.

4. How do we solve a Jaspersoft Server Issue?

5. Can you help with this Ad Hoc Reporting error?

[Please feel free to read our answers below and comment on any alternative answers you've found within the original CA Community conversation here.](http://communities.ca.com/docs/DOC-231170410)

We love your input (always).

**1.**

> **I'm trying to XOG in a portlet, and while other XOGs are working, like the Object Read and Custom Attribute Updates, it's not working via the command prompt route.** [See the code being used for the XOG Client portlet here.](http://communities.ca.com/docs/DOC-231170410)

## Answer

Check your files for this at the top: <?xml version="1.0" encoding="UTF-8"?>

If it exists, remove it, and you should be good to go.

## 2.

> **After an upgrade to 14.4, a resource can't edit the Department OBS. I assumed it was a financial editing rights issue, so I granted those rights and even made sure the department and location attributes were available, but he still gets a security error. Any ideas?**

## Answer

[This is a known defect being investigated by CA.](http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1021783.aspx)

## 3.

> **Our CA PPM notifications are sending but scheduled reports are not. App and Report servers are on separate boxes. Is there any documentation on email config/setup for Jasper server directly that we might have missed? We're On Premise.**

## Answer

Try updating the config file in the reportservice folder, js.quartz.properties as follows:

report.scheduler.mail.sender.host=

report.scheduler.mail.sender.username=

report.scheduler.mail.sender.password=

report.scheduler.mail.sender.from=

report.scheduler.mail.sender.protocol=smtp

report.scheduler.mail.sender.port=25

##  4.

> **I'm getting the dreaded Status 404 Resource is Not Available trying to get into a TEST platform on the Jaspersoft Server. Does anyone have any documentation as to where the logs are, or what to look at first when this is encountered?**

## Answer

The jasperserver.log or jasperserver.log.1 are located in the $CATALINA\_HOME/webapps/reportservice/WEB-INF/logs folder.

Ensure that the Tomcat is up and running, and you can connect to http://<url>:8080 without /reportservice at the end of the address.

## 5.

> **I’m seeing a weird error in Jasper, and I can’t get the expression to take. It validates fine, but then throws a generic error. Here’s the expression:**

> **IF("Task Baseline Start" < Today(0) and "Task Status" == 'Not Started', 'Y', IF("Task Baseline Start" == null, 'R', 'G'))**

> **I know if I take the “Today” piece out it works with no error. Should I be using a different function instead of nested IF?**

## Answer

I’m happy to say this has been solved! Here’s the code that captures “Today” . . .

***IF("Baseline Start" == null or "Baseline Finish" == null, 'R', IF(ElapsedDays("Baseline Finish", Today()) < 0 and "Stage" == 'Execute', 'Y', 'G'))***

It’s a work around, but it works for what we need. ElapsedDays seems to convert “Today()” to something Ad Hoc likes.

Case closed!

> THANK YOU

A special thanks to [Jenn Rinella](http://www.linkedin.com/in/rinellajenn), [Ben Rimmasch](http://www.linkedin.com/in/rimmasch), [Chris Shaffer](http://www.linkedin.com/in/clshaffer), [Darren Greer](http://www.linkedin.com/in/darrenrgreer), [Ramesh Rathnam](http://www.linkedin.com/in/rrathnam), and[ the Rego Team ](http://regoconsulting.com/our-team/)for this Q/A material.

> GET CLARITY FOR CA PPM

### Rego Training

Rego is releasing** 50 Clarity PPM training items** from the regoXchange to celebrate the** countdown to CA World!** This week you can download **quick reference cards (QRCs)** for Accessing and Launching the **Schedulers,** Accessing and Updating **Project Properties,** Accessing Projects and **Creating Filters,** Adding **Resources and Roles**, and a **Project Management Course.** Choose the materials you want here: [http://regoconsulting.com/countdown-ca-world/](http://communities.ca.com/external-link.jspa?url=http%3A%2F%2Fregoconsulting.com%2Fcountdown-ca-world%2F)

### Go on a Jaspersoft or Portfolio Management Journey with a Rego Guide. Attendance is Free and Limited. See Available Times at the Links Below.

[**Learn Jaspersoft.** ](http://attendee.gotowebinar.com/rt/2504027055916037634)

[**Learn Portfolio Management.** ](http://attendee.gotowebinar.com/rt/7765481565715663620https://attendee.gotowebinar.com/rt/7765481565715663620)

### **Jaspersoft 6.2.1 has new features!** Did you miss the live event? It's not too late to find out what's new. [View the Jaspersoft 6.2.1 Webinar On Demand. ](http://event.on24.com/wcc/r/1273181/BC00967860026EE0F96A53157C82C86D)

> JOIN US

### [**PDMA in Atlanta, GA: October 16 - 19, 2016. **](http://www.pim.pdma.org/p/cm/ld/fid=1975)

Learn about Metrics that Matter for New Product Development from Rego's Atul Kunkulol. Use Rego's code RC20OFF16 to get 20% off your registration.

### [**Meisterplan Webinar: Oct 26 @ 12:00PM EST.**](http://attendee.gotowebinar.com/register/4539894883938931714)

Presented by IT Design, Citrix, & Rego. Meisterplan is the Clarity PPM portfolio add-on from itdesign for prioritizing, selecting, and governing Portfolios based on strong metrics. See a live demo, and hear how Citrix has used Meisterplan to overcome challenges and streamline work processes. \*Seats are Limited to the First 100 Registrants

[**CampIT in Dallas, TX: Nov 2-3, 2016. **](http://www.campconferences.com/events/2016/portfoliodallas.htm) IT PMO & Portfolio Management.

**CA World in Las Vegas, NV: Nov 14-18, 2016. **Rego Main Booth: 6007 /// regoUniversity Booth: 6002 /// Agile with Icon Booth: 6005.

[**RegoUniversity 2017 at La Cantera Resort & Spa - San Antonio, TX: April 23-27, 2017. **Receive hands-on Clarity PPM Training with hundreds of companies who use the tool daily. Click here for Early Bird Pricing.](http://%20www.regouniversity.com/)

 By [Camille Pack](https://blog.regoconsulting.com/author/camille-pack)|October 14, 2016

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### About the Author: [Camille Pack](https://blog.regoconsulting.com/author/camille-pack)

![Camille Pack](https://blog.regoconsulting.com/hubfs/profile%20camille200-2.jpg)

Camille Pack has been in marketing for over a decade and started her career as a college composition instructor during graduate school. Technical writing lends itself well to mastery, and in her time at Rego, Camille offered clients product support, configured environments, and served as both a project manager for an internal reporting group and a business analyst for a large external client. Camille holds an MA in Literature and Writing, and a BS in Biology.

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